Assessment

Customer Service with Business Skills L2 (English Delivery)

Course Overview
This course aims to give you knowledge and understanding of dealing with customers and is designed for those working within a customer service related role who would like to improve and develop their delivery of customer service or for individuals who wish to start their career within a customer service role.
 
This course is beneficial to all individuals looking to improve their communication skills and strengthen their relationships and interactions with customers and
colleagues.
 
Summary of Outcomes
Career prospects: Service Analyst 32,000 per annum, Customer Service and Complaints Officer 21,000, Call Center Agent 22,000, Client Relations Associate 25,000
 
Excellent customer service skills can support a vast range of career opportunities. Any customer based organisation requires a high level of customer service for growth and client satisfaction. Using the skills developed on the course you can enhance your career prospects in a wide range of sectors such as retail, tourism, marketing and hospitality.
 
Course Modules
This course covers the following topics:
  • Understanding the principles of good practice in customer service
  • Understanding the factors that contribute to a positive customer experience
  • Understanding the importance of verbal and non-verbal communication in customer service
  • Being able to reflect on own verbal and non-verbal communication in customer service
 
Method of Assessment
Course participation, including written assessments and role play
 
Cost
75* per person. *Funding is available, please get in contact to find out more.
 
Freephone:0330 818 8003
business@nptcgroup.ac.uk

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